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Organic Glow Skincare And Spa Policies*All policies are subject to change at any moment*
I understand that unanticipated events happen occasionally in everyones life. In my desire to be effective and fair to all clients, the following policies are in effect:
-Rescheduling/Cancelling: A 24 hour advance is required when cancelling an appointment, as this allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24 notice you will be charged 50% of your service. Day of Cancel is 100% of your service.
-Chronic rescheduling/cancelling: (over 2 times) will result in a required 50% deposit of all future appointments (nonrefundable) that will go towards your appointment total. Organic Glow has the right to terminate any future appointments.
-No shows:If you no show an appointment you will be charged 100% of your service and are required to pay all future appointments in full prior to visit.
-Late arrivals: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if their is enough time remaining to start your treatment. If you cancel a part of your appointment when you come in, you will still be charged for original appointment
-Holiday policies: During weeks of Thanksgiving, Christmas, New years day, 4th of July, Easter, Memorial day & Halloween all above policies require a 48 hour cancel/reschedule due to being high demand weeks. *All fees apply to a 48 hour policy.
-Deposits: Any services exceeding 2 hours require a 20% deposit. This deposit will go towards the service cost. If appointment is rescheduled or cancelled 72 hours or less, you will not receive deposit back.
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