Organic Glow Skincare And Spa Policies
*All policies are subject to change at any moment*
I understand that unanticipated events happen occasionally in everyones life. In my desire to be effective and fair to all clients, the following policies are in effect:
-A 24 hour advance is required when cancelling an appointment, as this allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24 notice you will be charged 50% of your service. Day of Cancel is 100% of your service.
-Chronic rescheduling/cancelling (over 2 times) will result in a required 50% deposit of all future appointments (nonrefundable) that will go towards your appointment total. Organic Glow has the right to terminate any future appointments.
If you no show an appointment you will be charged 100% of your service and are required to pay all future appointments in full prior to visit.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if their is enough time remaining to start your treatment. If you cancel a part of your appointment when you come in, you will still be charged for original appointment
During weeks of Thanksgiving, Christmas, New years day, 4th of July, Easter, Memorial day & Halloween all above policies require a 48 hour cancel/reschedule due to being high demand weeks. *All fees apply to a 48 hour policy.
Any services exceeding 2 hours require a non-refundable 20% deposit. This deposit will go towards the service cost. If appointment is rescheduled or cancelled 24 hours or less, you will not receive deposit back.